Description based on the Specified Commercial Transactions Act

Distributor

PRESEEN Inc.

Operation Manager

Yuko Amano

address

〒104-0061

N&E BLD.7F, 1-12-4 Ginza, Chuo-ku, Tokyo

telephone number

03-6822-1280

*We are currently temporarily suspending inquiries by phone.

email address

store@thelimely.com

inquiry

*For inquiries, please contact us using the form below.

https://thelimely.com/pages/contact

URL

https://thelimely.com/

Necessary charges other than the product

Consumption tax, payment fee

How to order

Orders can be placed at "LIMELY OFFICIAL ONLINE STORE".

Please note that we do not accept orders over the phone.

We do not ship overseas. We only ship within Japan.

Once you have completed your purchase, we will send you an automated email confirming your order.

*After checking, please keep it until the transaction is completed.

*Please note that we do not include delivery notes or detailed statements.

Receipts can be printed from My Account.

payment method

・Credit card payment

・PayPal

・Amazon Pay

・Convenience store payment (KOMOJU) *Items will be shipped after payment has been confirmed.

・Smartphone payment (KOMOJU) *Pay Pay / LINE Pay / Merpay

Payment deadline

Credit card payment / PayPal / Amazon Pay / Smartphone payment

The payment will be debited when the order is completed.

For more detailed payment information, please contact the company directly.

Convenience store payment (KOMOJU) *An additional payment fee of 190 yen will be charged.

Please make payment within 4 days from the date of order.

After payment is confirmed, your order will be shipped within 2 business days.

*We do not ship on Saturdays, Sundays, or holidays.

Delivery time

Generally, items will be shipped within 1 to 5 business days after payment.

*Excluding Saturdays, Sundays and public holidays

*Depending on the order status, it may take longer than usual.

*Delivery is limited to within Japan.

・Regular products

The delivery method will be Japan Post's Click Post. (Free shipping)

It is expected to take between two days to seven days for the product to be delivered after the delivery completion email is sent. Please note that we cannot accept requests for specific delivery dates and times as the product will be delivered to your mailbox.

Returns and Exchanges

Please note that we do not accept returns or exchanges for reasons other than product defects or incorrect delivery (including reasons attributable to the customer). In the case of a product defect or incorrect delivery, please contact us via the inquiry form within 7 days. After receiving your contact, we will explain how to return, refund, or exchange the product. In that case, we will cover the return shipping fee and the shipping fee for the exchange.

Cancellation Policy

Once an order has been placed, we will not accept cancellations due to customer reasons. Please be aware of this. (This includes incorrect order details, wrong size, etc.)