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Frequently asked questions (FAQ)

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Most frequently asked questions

Can I return or exchange items?

THE LIMELY offers prompt returns and exchanges so that you can use our products with peace of mind. Please see our return policy for details.

Do you offer gift packaging?

Gift wrapping is available. There is a button to add gift wrapping on the product page, so please add it.

It's hard to tell the size from just the photo, do you have any comparison images?

If there is a product you are interested in, please contact us through our official LINE account and we will take and send you photos of the actual product for comparison. Please feel free to contact us.