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Frequently Asked Questions
This is regarding frequently asked questions.
If you are unable to resolve your issue on this page, our customer support will do their best to help you.
Please feel free to contact us.
Product Questions
Yes, you can. THE LIMELY is made of surgical stainless steel with a PVD coating, so it is less likely to tarnish or decay and can be used at the beach, pool, hot springs, etc.
However, please refrain from wearing stone accessories (accessories with stones).
Gift wrapping is available. There is a button to add gift wrapping on the product page, so please add it.
Size Questions
Some products are adjustable. Please check the size information in the description of the product page.
We have a page about measuring sizes, so we will refer you to that.
If you don't understand the page, please feel free to contact us and we will be happy to assist you.
If there is a product you are interested in, please contact us via our official LINE account and we will take and send you comparison photos of the actual product.
Please feel free to contact us.
Questions about orders and shipping
Your order will generally be shipped within 12 hours.
However, since the item will be shipped via Click Post, the time it takes for it to be delivered after it has been shipped will vary depending on the region.
Yes, it is possible. However, depending on the country, customs duties may be charged separately from the order.
For more information, please contact customer support .
THE LIMELY will promptly process your return or exchange. Please see our return policy for details.
If you would like to change your delivery address, please contact us after placing your order. We also accept cancellations.
However, as shipping times are generally short, we would appreciate it if you could contact us as soon as possible.
We will send you a new product as soon as we find out about the problem. THE LIMELY offers delivery guarantee and returns/exchanges, so you can use our services with peace of mind.
THE LIMELY does not include paper invoices or delivery notes. However, we can send the product directly to you by specifying the shipping address as the gift address.
However, please note that we cannot send the package if we do not know the recipient's address.
Yes, it is possible.
There is a receipt download section on your account page , so please enter the email address you used when placing your order. A one-time password will be sent to your email address, and by entering this password you will be able to access your account page and download your receipt.
If you don't know how to download it, we can send it to you by email, so please contact us.
If you spend 7,000 yen or more, you will receive a 10% discount. We also have a membership program where you can earn points, so please take a look.
Questions about care and storage
We recommend wiping it regularly with a soft cloth or polishing cloth.
After use, wipe dry and store out of direct sunlight. Stone accessories may change due to heat or ultraviolet light.
Special Use Questions
THE LIMELY has customer support to recommend products that suit your needs. If you are unsure about which product to purchase, please contact us via our official LINE account .